What is SolarAPP+ Assist and how do I sign up?
1. Program Overview
SolarAPP+ Assist offers scheduled, live video support sessions through Google Meet for customers who need guidance on submitting solar projects via SolarAPP+. During the session, a Technical Support Specialist walks the customer through required project inputs and ensures the submission is complete and compliant.
- Duration: ~15 minutes
2. Eligibility Criteria
Customers are eligible to book a SolarAPP+ Assist session if:
- They require technical assistance to complete the input process.
- They have already created a project in SolarAPP+.
- They are able to provide the project’s site address and at least a rudimentary single-line diagram (SLD).
3. Booking Process
Customers can access the SolarAPP+ Assist signup page here:
Select a Date and Time for your SolarAPP+ Assist Appointment Here
- Calendar Scheduling:
- The link opens a Google Calendar booking form.
- You can select an available date and time slot that works best for you and your team.
- The form includes required fields such as:
- Customer name and contact info
- SolarAPP+ project site address
- A location to upload a file: PDF or image of the single-line diagram (SLD)
- Optional: Additional project details or specific questions
- Confirmation & Reminders:
- Once booked, you receive a calendar invite with a meeting link (Google Meet).
- Automated reminders are sent 24 hours and 1 hour before the session.